Thank you for your purchase!
At webscome.in, we strive to provide excellent service for Home Appliances, Electronic Maintenance, Water Maintenance, and Home Delivery. We understand that unforeseen circumstances may arise, and this policy outlines the conditions under which we offer refunds.
Undelivered or Damaged Products: You are eligible for a full refund if your order (home appliance or electronic item) is not delivered within the specified timeframe or arrives damaged. Please notify us within 48 hours of receiving the damaged product or upon non-delivery to initiate the refund process.
Unsatisfactory Service: If you are unhappy with the electronic maintenance or water maintenance service provided, we will work diligently to resolve the issue. If the issue cannot be resolved to your satisfaction, a full or partial refund may be offered depending on the nature of the problem.
Cancellation before Service: You can cancel your order for electronic maintenance or water maintenance services before the service professional arrives and receive a full refund.
Accidental Purchase: We understand that mistakes happen. If you accidentally place an order for any service or product on webscome.in, you can request a full refund within 24 hours of purchase, provided the order hasn't been processed or dispatched.
Home Appliance Returns: Due to hygiene and safety concerns, home appliances cannot be returned for a refund once they have been installed and used. However, you may be eligible for a replacement or repair under the manufacturer's warranty.
Completed Service: Refunds will not be granted for electronic maintenance or water maintenance services that have been fully completed without any reported issues during the service.
To request a refund, please contact us within the specified timeframe mentioned above for each scenario. You can reach us by:
Please include the following information in your request:
Once we receive your request, we will review it and process the refund within 5-7 business days. The refunded amount will be credited back to the original payment method used for the purchase.
In some cases, we may offer store credit as an alternative to a full refund. We reserve the right to deny refunds in cases of suspected fraudulent activity.
We are committed to providing you with a positive experience at webscome.in. If you have any questions about this policy, please don't hesitate to contact us.
Note: We do not entertain shipping services.
By integrating this revised policy, you should address Razorpay's requirements regarding refunds, contact information, and processing timelines.
